FarEye - Tracking and Photographs

Overview

Fareye is used to track florist-delivered orders and view delivery progress, timestamps, and photographs captured by the florist and driver. 

This process explains how to access Fareye, search for an order, and interpret tracking details and photographs.

Accessing Fareye

1. Firstly, confirm that the order is being delivered via FarEye by checking the backcopy in RoseGold. If the order is not a Fareye order, tracking and images will not be available in this system.

2. Go to the Infohub

3. Locate the Fareye section

4. Select the Fareye Live link

5. Log in using your Interflora email address

6. Select Continue / Sign In when prompted

Searching for an Order in Fareye

1. Open the order back copy in Rosegold

2. Copy the Rosegold Order Number

3. In Fareye, locate the Search box at the top of the Dashboard

4. Paste the Rosegold Order Number into the search field

5. Click “Search in all pages” (this is required for results to load)

6. When results appear, click the Order Number in the REFERENCE ID column

You will now be taken to the order tracking view.

Viewing Order Tracking Information

Order Timeline

Along the right hand side, it:

• Displays a timeline of delivery progress

• Shows key stages such as collection, transit, and delivery

Additional Tracking Information

Fareye captures a large amount of data. Along the left hand side, displayed are the Basic Details and the Process Details.

Use this view to confirm:

• When the order was collected

• When delivery was attempted or completed

• Any delivery exceptions

• Images captured by the florist/driver

Image Types Explained

Image Captured by Florist

• Photograph taken in the florist shop

• Confirms product preparation

• Can be expanded by clicking the thumbnail

Delivery Picture

• Photograph taken by the driver at the point of delivery

• Confirms delivery location or handover

• Can be expanded by clicking the thumbnail

Important Usage Notes

• Always refresh the Fareye page between searches

  • Fareye retains data from the previous search if not refreshed

  • Failure to refresh may result in reviewing the wrong order

• Use Fareye information to:

  • Support delivery confirmation

  • Investigate non-delivery complaints

  • Respond accurately to customer queries