Pending and Saved

Overview

This process explains what to do with Pending orders. Orders will fall into Pending Status when an amendment is made, but the amount of money on the order does not match the new required amount. This sometimes happens when dealing with Rejections.

Saved Orders is used for Flying Flowers Postal Orders when a card payment is rejected and we have to save the order so that we can contact our Customer.

1. Pending Orders

• Locate the order
  • Hold the cursor over My Orders
  • Select Pending Orders
  • You can also locate a specific pending order using the relevant order number
• Read all order notes
  • Check the Transaction Details for any previous refunds
• You will now need to subsidise the order to the value of the refund that has been made
  • Click edit
  • Recipient details
  • Click edit again
  • Use Interflora Subsidy to make the values match if necessary
  • Make sure the Interflora Subsidy is ticked > Reason selected > enter the required amount
  • Make sure that there is a £0.00 Net Balance Amount. This will prevent the order falling back into Pending
  • Send the Order back to the correct Executing Member (Florist)
  • Click Save & Return
  • Click Save Changes

2. Saved Orders

• Saved Orders is used for Flying Flowers Postal Orders when a card payment is rejected and we have to save the order so that we can contact our Customer.
• Link to FF Postal Orders Article