Stacey

OverviewThis process explains what to do when a Customer requires a donation to a charity. This is usually related to Funeral Complaints.Always identify the order type before starting the investiga...

We now have a limited number of flowers and plants available for delivery on a Sunday! Sunday delivery charges are as follows: Florist - £11Plants - FREE courier deliveryFlorist Boxed - FREE delive...

OverviewThis process explains how to deal with Rosemails from Florists offering Substitutions on products. Always identify the order type before starting the investigation.1. First Order Related Me...

OverviewThis process explains what to do when a customer requests to track their order, i.e. want an ETA, an update on delivery progress, to know where their order is, etc. Follow the relevant step...

OverviewThis process explains how to make sure no Funeral Orders are missed over the weekends. As we do not have as many staff rota’d in on these days, somebody will be tasked with Funeral AA to be...

Noticed something unexpected with your payment? Don’t worry - we’re here to help. Get in touch with us here.  

Yes, Interflora is different to most other online flower services because we work exclusively with local artisan florists who put skill and talent into every bouquet. Lots of other services just us...

To learn more about allergy information related to flowers, including those that may affect cats, dogs and other pets, click here.You’ll find allergy details for our consumable products listed on t...

We’re sorry to see you go, but if you’d like to delete your account, just reach out to us here and we’ll take care of it. 

We’re sorry to see you unsubscribe. You can opt out of receiving our marketing communications at any time. We’ll process your request as quickly as possible and no later than one month from when we...